Refund policy

14-Day Return Period

We want you to be completely satisfied with your purchase. If you are not happy with your items, you have 14 days from the date you received your order to request a return and refund.

Return Conditions

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it (unworn, unwashed, and unused).

  • The item must be in its original packaging with all tags attached.

  • You must provide the receipt or proof of purchase.

Shipping Costs for Returns

Please note: Customers are responsible for paying all shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will not be included.

We strongly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item, and we are not responsible for items lost during the return transit.

Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at rhodes.boutique.newyork@gmail.com within the 14-day window.

  2. Provide your order number and the reason for the return.

  3. Once your return is approved, we will provide you with the return address and instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Damaged or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at rhodes.boutique.newyork@gmail.com so that we can evaluate the issue and make it right.

Questions? Contact us at: rhodes.boutique.newyork@gmail.com